Cancellations and refunds
Effective 5 October 2026
Customer cancellations
You may cancel a confirmed or assigned booking from its booking-details page before the cancellation cutoff shown in the service. The current standard cutoff is two hours before the scheduled start. Any cancellation fee is shown before confirmation; the current default fee is ₹0.
Rescheduling
Eligible confirmed bookings can be moved before the cutoff. A fresh quote and live capacity check apply, so the price or availability may change. A paid online booking that needs repricing must be cancelled for a refund and booked again.
Partner or RideWash cancellations
If a partner or RideWash cancels before service begins, reserved capacity is released. Amounts already paid online are placed into the refund process, subject to any clearly disclosed and lawful fee.
Refund processing
Approved refunds are returned through the configured payment provider to the original payment source where supported. The booking page shows when a refund is pending or completed. Bank or payment-network processing time may continue after RideWash submits the refund.
Late payment
If Cashfree confirms payment only after the appointment hold has expired, RideWash will not overbook the slot. The booking is cancelled and the received amount enters the refund process.
Cash bookings
No payment refund is due for a cash booking that is cancelled before cash is collected. If there is a dispute after cash collection, contact booking support so the service record can be reviewed.
Help with a refund
Open booking support from the relevant booking or contact info.ridewash@gmail.com / +91 626 4198 433. Include your RideWash booking reference.